FAQs
Terms and conditions
1My driving experience is less than one year, can I rent a car?
Off course, but we suggest you to bring a “Beginner” mark magnet by yourself to show other drivers.
2Can I rental a car with temporary driving permit?
No, temporary driving permits cannot be used in Japan. Temporary driving permits cannot drive the rental car even if it was rented by another person with valid driver’s license.
3Can I rent the car if I forget to bring my driver’s license?
According to Japanese laws and regulations, we can not rent to person without driver’s license.
4Requirements for driving in Japan
1Japanese Domestic Driver License
Customers from Japan or those who also have Japanese Domestic Driver License. Please provide the Japanese Domestic Driver License only.
Japan
Driver License
2Foreign Driver License & Official Japanese Translation
Driver’s licenses which issued in Switzerland, Germany, France, Taiwan, Belgium, Slovenia, Monaco, or Estonia, please bring your passport, local driving license with a Japanese translation of the license.
Slovenia
France
Belgium
Germany
Morocco
Switzerland
Taiwan
Estonia
3International Driving PermitConvention on Road Traffic of September 19, 1949
Customers from below countries or regions. Please provide Passport and also International Driving Permit in accordance with 1949 Geneva Convention.
- Asia
Philippines
India
Thailand
Bangladesh
Malaysia
Singapore
Sri Lanka
Cambodia
Laos
Republic of Korea
Vietnam
Hong Kong
Macao
- Middle East
Turkey
Israel
Syria
Cyprus
Jordan
Lebanon
United Arab Emirates
- Pacific
New Zealand
Fiji
Australia
Papua New Guinea
- Africa
-
Madagascar
Malawi
Mali
Niger
Rwanda
Senegal
Sierra Leone
Togo
Tunisia
Uganda
Zimbabwe
Namibia
Burkina Faso
Nigeria
South Africa
Central African Republic
Egypt
Ghana
Algeria- Morocco
Botswana
Benin
Ivory Coast
Lesotho
Republic of the Congo
Democratic Republic of the Congo
- Europe
-
U.K.
Greece
Norway
Denmark
Sweden
Netherlands- France
Italy
Russia
Serbia
Montenegro
Spain
Finland
Romania
Iceland
Bulgaria
Malta
Albania
Luxembourg
Monaco
San Marino
Vatican
Kyrgyz Republic
Georgia
Czech Republic
Slovak Republic
Portugal
Austria- Belgium
Poland
Ireland
Hungary- Slovenia
- America
United States
Canada
Peru
Cuba
Ecuador
Argentina
Chile
Paraguay
Barbados
Dominica
Guatemala
Haiti
Trinidad and Tobago
Venezuela
Jamaica
Passport
1949 Geneva Convention International Driving Permit
Attention:
* International driver license are valid for one year for each entry. Re-entry date does not restart if you hold a Japanese residence visa.
* Japan does not recognize international driver license issued under 1926 France Convention, 1943 Washington Convention, and 1968 Vienna Convention.
5Information on Parking
Parking anywhere might result in traffic accident or traffic congestion. Even if the driver wants to park for a short time, they still must use a designated parking lot. If not, one may be fined starting at 15,000 yen.
Below are the symbols for No Parking :
No Parking
No Parking or stoppingIn any case, if the rental car receives a ticket :
- Please go and report the ticket to the nearest Police Station. The police will give you a bill and you need to pay by yourself.
- When returning the car, please show the bill and your rental car receipt. If the car is returned without reporting at the Police Station, our company will charge you 20,000 yen as a fine.
6Gas Stations
There are three types of gasoline in Japan : Regular, Premium and Diesel.
Please fill up the tank with the correct type of gasoline.
レギュラーRegular
ハイオクPremium
軽油・ディーゼルDiesel
More than half-tank and not full-tank will be charged 5,000 yen
Less than half-tank and not full-tank will be charged 10,000 yen
Attention :
- According to our Full-tank Policy, if the tank is not filled before the return, customer will be charged. More than half tank will be charge 5,000 yen, less than half tank will be charged 10,000 yen.
- Please attach the latest fuel receipt when returning the vehicle.
- If the vehicle been damaged due to filling wrong type of fuel, the repair costs will be borne by the customer.
Reservation
1What information should I provide when I reserving the car?
Please provide your flight No., pick-up date, return date, expected car model, contact information and extra note, etc.
2How to modify my booking information or even cancel one?
You can use our website Booking Enquiry (http://carrental.jpn.com/okinawa-en/mypage/) to check your booking. You can also use Line, Whatsapp, Wechat or phone number to reach us 1 day before your pick-up date.
3Can driver more than one person?
Yes, all drivers must provide the requirement for driving in Japan.
4Car I specify car model?
We will arrange your expected car model as possible as we can. Depanding on the storage we may arrange same-class vehicle for you.
Payment methods
1When do I pay for the car rental?
Pay on the same day you pick up the car. If the lease is extended,please pay additional rental fee when you return the car.
2How do you calculate the rental fees?
Car rental fees are calculated by type of cars and the length of rental period.
3Is it possible to refund if return the car earlier then original return date?
Please reconfirm the return date before you pick up the car. No refund after car departed.
Loss Damage Waiver Insurance & NOC Insurance
1What is Loss Damage Wavier Insurance?
Loss Damage Waiver. You can check out how the LDW works over here. (About LDW)
2What is NOC Insurance?
NOC can be used for losses in the event of collision damage. (About NOC)
Driving guideline & tips
1Japan Traffic Signs
Common Signs
Caution Signs
Direction Signs
Guide Signs
Car Rental Agreement
1If the car is not return with full-tank of gasoline:
Please fill up the gasoline before returning the car. If car return without full tank of gasoline, you will be charged by our company policy : JPY 5,000 if less than full-tank but more than half-tank ; JPY 10,000 if less than half-tank. Please keep the latest receipt of gasoline and show us when you returning the car.
More than half-tank and not full-tank
will be charged JPY 5,000
Less than half-tank and
will be charged JPY 10,000
2If the car cannot be returned on time :
You must to notify us if you want to extend or delay your rental period, otherwise you will be charged by the late-return fee. You will be also FULLY liable for any personal, collision, and asset damages if you have accident out of your rental period and don′t notify the rental office in advance.
3If the accident happened :
The car rental contract will be terminated once the accident happened. You can not drive the car anymore and there are no objections for the compensation amount. Please report the car rental company immediately in the case of accident. Regardless self-collision or being hit by opposite party, if there are no police record, the insurance company will not pay for any reparation.
4If receive a traffic penalty ticket :
When returning the car, please show us both the penalty ticket and receipt of the bill payment. If the penalty have not settled, our company will charge you JPY 20,000 as a compensation.
( Noted : Bank and post office is not open on Saturday , Sunday , and Japanese national holiday )
