FAQs

FAQs

Terms and conditions

1My driving experience is less than one year, can I rent a car?

Off course, but we suggest you to bring a “Beginner” mark magnet by yourself to show other drivers.

2Can I rental a car with temporary driving permit?

No, temporary driving permits cannot be used in Japan. Temporary driving permits cannot drive the rental car even if it was rented by another person with valid driver’s license.

3Can I rent the car if I forget to bring my driver’s license?

According to Japanese laws and regulations, we can not rent to person without driver’s license.

4Requirements for driving in Japan

1Japanese Domestic Driver License

Customers from Japan or those who also have Japanese Domestic Driver License. Please provide the Japanese Domestic Driver License only.

Japan

Japanese Domestic
Driver License
2Foreign Driver License & Official Japanese Translation

Driver’s licenses which issued in Switzerland, Germany, France, Taiwan, Belgium, Slovenia, Monaco, or Estonia, please bring your passport, local driving license with a Japanese translation of the license.

  • Slovenia
  • France
  • Belgium
  • Germany
  • Morocco
  • Switzerland
  • Taiwan
  • Estonia
Passport
Foreign Driver License
Official Japanese Translation
3International Driving PermitConvention on Road Traffic of September 19, 1949

Customers from below countries or regions. Please provide Passport and also International Driving Permit in accordance with 1949 Geneva Convention.

Asia
Philippines
India
Thailand
Bangladesh
Malaysia
Singapore
Sri Lanka
Cambodia
Laos
Republic of Korea
Vietnam
Hong Kong
Macao
Middle East
Turkey
Israel
Syria
Cyprus
Jordan
Lebanon
United Arab Emirates
Pacific
New Zealand
Fiji
Australia
Papua New Guinea
Africa
Madagascar
Malawi
Mali
Niger
Rwanda
Senegal
Sierra Leone
Togo
Tunisia
Uganda
Zimbabwe
Namibia
Burkina Faso
Nigeria
South Africa
Central African Republic
Egypt
Ghana
Algeria
Morocco
Botswana
Benin
Ivory Coast
Lesotho
Republic of the Congo
Democratic Republic of the Congo
Europe
U.K.
Greece
Norway
Denmark
Sweden
Netherlands
France
Italy
Russia
Serbia
Montenegro
Spain
Finland
Romania
Iceland
Bulgaria
Malta
Albania
Luxembourg
Monaco
San Marino
Vatican
Kyrgyz Republic
Georgia
Czech Republic
Slovak Republic
Portugal
Austria
Belgium
Poland
Ireland
Hungary
Slovenia
America
United States
Canada
Peru
Cuba
Ecuador
Argentina
Chile
Paraguay
Barbados
Dominica
Guatemala
Haiti
Trinidad and Tobago
Venezuela
Jamaica

Passport

1949 Geneva Convention International Driving Permit

Attention:

* International driver license are valid for one year for each entry. Re-entry date does not restart if you hold a Japanese residence visa.

* Japan does not recognize international driver license issued under 1926 France Convention, 1943 Washington Convention, and 1968 Vienna Convention.

5Information on Parking

Parking anywhere might result in traffic accident or traffic congestion. Even if the driver wants to park for a short time, they still must use a designated parking lot. If not, one may be fined starting at 15,000 yen.

Below are the symbols for No Parking :

No Parking
No Parking or stopping

In any case, if the rental car receives a ticket :

  1. Please go and report the ticket to the nearest Police Station. The police will give you a bill and you need to pay by yourself.
  2. When returning the car, please show the bill and your rental car receipt. If the car is returned without reporting at the Police Station, our company will charge you 20,000 yen as a fine.

6Gas Stations

There are three types of gasoline in Japan : Regular, Premium and Diesel.
Please fill up the tank with the correct type of gasoline.

レギュラーRegular

ハイオクPremium

軽油・ディーゼルDiesel

More than half-tank and not full-tank will be charged 5,000 yen

Less than half-tank and not full-tank will be charged 10,000 yen

Attention :

  1. According to our Full-tank Policy, if the tank is not filled before the return, customer will be charged. More than half tank will be charge 5,000 yen, less than half tank will be charged 10,000 yen.
  2. Please attach the latest fuel receipt when returning the vehicle.
  3. If the vehicle been damaged due to filling wrong type of fuel, the repair costs will be borne by the customer.

Reservation

1What information should I provide when I reserving the car?

Please provide your flight No., pick-up date, return date, expected car model, contact information and extra note, etc.

2How to modify my booking information or even cancel one?

You can use our website Booking Enquiry (http://carrental.jpn.com/okinawa-en/mypage/) to check your booking. You can also use Line, Whatsapp, Wechat or phone number to reach us 1 day before your pick-up date.

3Can driver more than one person?

Yes, all drivers must provide the requirement for driving in Japan.

4Car I specify car model?

We will arrange your expected car model as possible as we can. Depanding on the storage we may arrange same-class vehicle for you.

Payment methods

1When do I pay for the car rental?

Pay on the same day you pick up the car. If the lease is extended,please pay additional rental fee when you return the car.

2How do you calculate the rental fees?

Car rental fees are calculated by type of cars and the length of rental period.

3Is it possible to refund if return the car earlier then original return date?

Please reconfirm the return date before you pick up the car. No refund after car departed.

Loss Damage Waiver Insurance & NOC Insurance

1What is Loss Damage Wavier Insurance?

Loss Damage Waiver. You can check out how the LDW works over here. (About LDW)

2What is NOC Insurance?

NOC can be used for losses in the event of collision damage. (About NOC)

Driving guideline & tips

1Japan Traffic Signs

Common Signs
sign1.png
Road Closed
sign2.png
Closed to Cars
sign3.png
No Parking/Stopping (The upper “8 – 20” means the restriction is applicable from 8:00 to 20:00. Parking is restricted all day if the sign displays no such numbers)
sign4.png
No Parking (The upper “8 – 20” means the restriction is applicable from 8:00 to 20:00. Parking is restricted all day if the sign displays no such numbers)
sign5.png
Stop Sign
sign6.png
Slow Down
sign7.png
Maximum Speed Limit
sign8.png
Minimum Speed Limit
sign9.png
Do not enter
sign10.png
No entry towards designated traffic
sign11.png
No U-turn
sign12.png
No Passing Other Cars
sign13.png
Allowed Directions in Designated Traffic Lane
sign14.png
Right Turn Only
sign15.png
Straight Only
sign16.png
Allowed Directions in Traffic Lane
sign17.png
Allowed Directions and Turns in Traffic Lane
sign18.png
Allowed Directions in Traffic Lane
sign19.png
One-way street (take notice this is a square sign, different to the Right Turn Only sign)
sign20.png
One-Way Street
sign21.png
Bus-only lane
Caution Signs
sign22.png
Slippery Road
sign23.png
Falling Rocks
sign24.png
Bumpy Road
sign25.png
Road Construction Ahead
sign26.png
Steep Uphill Slope (in this sign, 10% grade)
sign27.png
Steep Downhill Slope (In this sign, 10% grade)
sign28.png
School Zone
sign29.png
Traffic Signal Ahead
sign30.png
Merging Traffic Ahead
sign31.png
Lane Reduction Ahead
sign32.png
Road Narrows Ahead
sign33.png
Two-Way Traffic Lane
sign34.png
Railroad Crossings
sign35.png
Crosswind
sign36.png
Animal Crossing
sign37.png
Other Danger
Direction Signs
sign38.png
Parking Allowed
sign39.png
Stopping Allowed
sign40.png
Right-of-way (which lane has the right of way)
sign41.png
Center Line (used mainly for right turns)
sign42.png
Stopping Line
sign43.png
Safety Zone
sign44.png
Pedestrian Crossing Ahead
sign45.png
Bike Crossing Lane
Guide Signs
sign46.png
Toll Road/ Entrance to Highway
sign47.png
National Highway Route No.
sign48.png
Traffic Lane Designations Towards Locations Listed Above
sign49.png
Emergency Telephone Available

Car Rental Agreement

1If the car is not return with full-tank of gasoline:

Please fill up the gasoline before returning the car. If car return without full tank of gasoline, you will be charged by our company policy : JPY 5,000 if less than full-tank but more than half-tank ; JPY 10,000 if less than half-tank. Please keep the latest receipt of gasoline and show us when you returning the car.

More than half-tank and not full-tank
will be charged JPY 5,000

Less than half-tank and
will be charged JPY 10,000

2If the car cannot be returned on time :

You must to notify us if you want to extend or delay your rental period, otherwise you will be charged by the late-return fee. You will be also FULLY liable for any personal, collision, and asset damages if you have accident out of your rental period and don′t notify the rental office in advance.

3If the accident happened :

The car rental contract will be terminated once the accident happened. You can not drive the car anymore and there are no objections for the compensation amount. Please report the car rental company immediately in the case of accident. Regardless self-collision or being hit by opposite party, if there are no police record, the insurance company will not pay for any reparation.

4If receive a traffic penalty ticket :

When returning the car, please show us both the penalty ticket and receipt of the bill payment. If the penalty have not settled, our company will charge you JPY 20,000 as a compensation.

( Noted : Bank and post office is not open on Saturday , Sunday , and Japanese national holiday )

FAQs

1Can i bring my pet in the rental car?

Yes, you can. But please use a cage for your pet. If in-car cleaning is needed, we may demand Non-Operation Charges (N.O.C.) as cleaning charge from you ¥20,000.

2Is it possible to rent outside business hours?

For rentals outside business hours, please contact us in advance.

3How to reserve child seat?

Please take a reservation for optional equipment at the same time as reserving rent-a-car. You can make a reservation for a baby seat, child seat, and junior seat.

4Policy for Cancellation:

Cancellation on the pickup day will be 100% of the total rental fee (No license, booked a wrong type of car, or other personal reasons)