Terms and conditions

2Can I rent a car with temporary driving permit?

No, temporary driving permits cannot be used in Japan.
Temporary driving permits cannot drive the rental car even if it was rented by another person with a valid driver’ s license.

3Can I rent the car if I forget to bring my driver’s license?

According to Japanese laws and regulations, we can not rent to person without driver’ s license.

Reservation

1What information should I provide when I’m reserving for the car?

Please provide your flight No., pick-up date, return date, expected car model, contact information and extra note, etc.

2How to modify my booking or even cancel one?

You can use our websites Booking Enquiry (https://carrental.jpn.com/en/mypage/) to check your booking. You can also use Line, Whatsapp, Wechat or phone number to reach us 1 day before your pick-up date.

3Can we add an additional driver?

Yes, you will just need to provide the requirement for driving in Japan when you are picking up the car.

4Car I specify a certain car model?

We will arrange your expected car model as possible as we can. Depanding on the storage we may arrange same-class vehicle for you.

Payment methods

1When do I pay for the rental?

The payment is done when you are picking up the car. If the rental is extended,please pay additional rental fee when you return the car.

2How do you calculate the rental fees?

Car rental fees are calculated by the type of class of the car and the length of the rental period.

3Is it possible to get a refund if I return the car earlier then original return date?

Please reconfirm the return date before you pick up the car. No refund after car departed.

Loss Damage Waiver Insurance & NOC Insurance

1What is Loss Damage Wavier Insurance?

Loss Damage Waiver. You can check out how the LDW works over here. (About LDW)

2What is NOC Insurance?

NOC can be used for losses in the event of collision damage. (About NOC)

Driving guideline & tips

1Japan Traffic Signs

Common Signs

Road Closed

Closed to Cars

No Parking/Stopping (The upper “8 – 20” means the restriction is applicable from 8:00 to 20:00. Parking is restricted all day if the sign displays no such numbers)

No Parking (The upper “8 – 20” means the restriction is applicable from 8:00 to 20:00. Parking is restricted all day if the sign displays no such numbers)

Stop Sign

Slow Down

Maximum Speed Limit

Minimum Speed Limit

Do not enter

No entry towards designated traffic

No U-turn

No Passing Other Cars

Allowed Directions in Designated Traffic Lane

Right Turn Only

Straight Only

Allowed Directions in Traffic Lane

Allowed Directions and Turns in Traffic Lane

Allowed Directions in Traffic Lane

One-way street (take notice this is a square sign, different to the Right Turn Only sign)

One-Way Street

Bus-only lane

Caution Signs

Slippery Road

Falling Rocks

Bumpy Road

Road Construction Ahead

Steep Uphill Slope (in this sign, 10% grade)

Steep Downhill Slope (In this sign, 10% grade)

School Zone

Traffic Signal Ahead

Merging Traffic Ahead

Lane Reduction Ahead

Road Narrows Ahead

Two-Way Traffic Lane

Railroad Crossings

Crosswind

Animal Crossing

Other Danger

Direction Signs

Parking Allowed

Stopping Allowed

Right-of-way (which lane has the right of way)

Center Line (used mainly for right turns)

Stopping Line

Safety Zone

Pedestrian Crossing Ahead

Bike Crossing Lane

Guide Signs

Toll Road/ Entrance to Highway

National Highway Route No.

Traffic Lane Designations Towards Locations Listed Above

Emergency Telephone Available

Car Rental Agreement

1Please fill up the gas fully before returning the car.

If the car is not returned with a full tank of gas

If car is returned without a full tank of gas, you will be charged by our company policy : JPY 5,000 if the car is returned with less than full but more than half; JPY 10,000 Please keep the latest receipt from the final fill-up and show it to us when you are return the car.

More than half-tank and not full-tank will be charged JPY 5,000

Less than half-tank andwill be charged JPY 10,000

2If the car cannot be returned on time

You must notify us IN FIRST HAND, we will charge a fee of late return and an operating loss fee due to he car not being available for the next customer. If an accident happens outside the rental period and we are not noticed beforehand, there will no be any kind of insurance compensation available.

3When an accident happens

If The INSURANCE contract will be terminated once an accident occurs. You cannot move the vehicle on your own no matter whether it is you at fault or not. If there is no police record for the accident, then there will not be any kind of insurance compensation available.

4If you have received a traffic ticket

When returning the car, please show us both the ticket and receipt of the ticket payment. If the penalty was not settled, our company will charge you JPY 30,000 as a compensation.
(The payment for the the ticket can not be payed on Saturday, Sunday and national holidays)

FAQs

1Can i bring my pet in the rental car?

Yes, you can. But please use a cage for your pet. If in-car cleaning is needed, we may demand Non-Operation Charges (N.O.C.) as cleaning charge from you ¥20,000.

2Is it possible to rent outside business hours?

For rentals outside business hours, please contact us in advance.

3How to reserve child seat?

Please take a reservation for optional equipment at the same time as reserving rent-a-car. You can make a reservation for a baby seat, child seat, and junior seat.

4Can I rent the ETC card alone?

Unfortunatly we do not do the ETC card rental alone, if you need the ETC card you will also have to purchase the HEP.

5Can i purchase Hokkaido Express Pass(HEP) plan?

You can join the HEP when you are picking up the car.

6Policy for Cancellation:

Cancellation on the pickup day will be 100% of the total rental fee (No license, booked a wrong type of car, or other personal reasons)